The Idle Bindery is a small handmade business so please note there isn't a team to manage returns. Please read carefully the terms below before getting in touch at: email@example.com to organise your return.
I hope you’ll be very happy with your purchase. If you wish to return your purchase, please contact us for a refund within 14 days of receiving the item. Items will then need to be posted back in the original packaging within 14 days. All sales are subject to UK law.
*Please note this does not apply to custom orders, which are non-refundable, except in the case of damage. Other non-refundable items include Gift Cards and Sale Items*
Please be aware that you are required to cover the cost of shipping and any customs fees for returns, unless the item is faulty or damaged. We highly recommend obtaining proof of postage when returning an item and using a trackable shipping service, as no refunds can be issued if the returned item does not arrive.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete a return, a receipt or proof or purchase is required.
Please contact me for address details. Upon receiving the return item you will be notified whether your refund has been approved. Refunds aim to be processed within 14 days to the credit/debit card used to place the order once we have received the returned item. If your refund hasn't come through after 14 days of being notified please contact your credit card company and bank as there may be a processing period on their end. If after doing this your refund has not come through, please contact me.
If the item returns damaged or has been used, a reasonable amount may be deducted from the refund to cover this.
You will be refunded the full cost of the item plus the original shipping cost. Additional shipping costs for upgrades to a fast-tracked delivery service cannot be reimbursed.
If an item is faulty or has been damaged during delivery please contact us before returning it and include photos of the damage so a claim can be registered with the Royal Mail. In the case of a faulty or damaged item, either a replacement will be shipped to you or a refund issued.
If you think your package may be lost, please contact us to investigate. If an item hasn't arrived within the estimated shipping time it may be stuck in customs or been mislaid on route. Please note we are based in the UK and Royal Mail does not consider an international package as lost or missing until at least 5 weeks has passed.
*CORONAVIRUS UPDATE - dispatch and shipping times may be longer than usual due to Covid-19. Please be aware that international deliveries in particular are experiencing severe delays due to the global pandemic and normal estimated shipping times do not apply. We recognise that this is frustrating but sadly is something that is out of our control and while a package is delayed/stuck in transit a refund cannot be issued. Thank you for your understanding and kindness.*
If a package is un-deliverable due to an inaccurate shipping address provided by the customer, or if a package is unclaimed, the customer will be responsible for the cost of re-shipping the package.
Please contact me at firstname.lastname@example.org for any more questions and to start your refund process.