International orders - including EU customers - please be aware that we ship orders 'Delivery Duties Unpaid' (DDU). You are not being charged VAT at the point of purchase so may be liable to pay import VAT, customs duties and/or a handling fee in your own country. These charges will depend on the country the item is being sent to and is out of our control.
Please only place an order if you understand that there might be additional charges to pay from Customs/your country's delivery service for which you are responsible. Thank you.
Dispatch and shipping times may be longer than usual as due to Covid-19 as we are posting in batches. Please be aware that international deliveries in particular are experiencing severe delays due to the global pandemic. We recognise that this is frustrating but sadly is something that is out of our control. We ask that customers take into account the current situation and leave plenty of time if ordering an item for a special occasion. Thank you for your understanding and kindness.*
Please ensure the shipping address at checkout is correct. If ordering a gift and you opt to have the item sent direct, please check the shipping address is different from the billing address.
Items in stock will be shipped from the UK within 5-10 business days of payment being received. Made to order and custom items can take up to 4-6 weeks to ship depending on the order and we will be in touch with you throughout the process regarding shipping times.
Shipping costs vary depending on your country. If you require next day/fast-track delivery please contact me before purchasing, as this will incur an additional charge.
- All albums are shipped using a tracked or recorded service for your peace of mind.
- Bookbinding Kits and notebooks are only sent using a tracked service for international orders. UK orders are sent Royal Mail 2nd class.
- Art prints are not sent using a tracked service.
Please note that I am based in the UK and ALL international customers should be aware that they might be subject to custom fees for international packages. The customer is responsible for paying any VAT, duties and/or custom fees their order incurs. This online calculator is very helpful in working out in advance any fees you might have to pay:
UK - usually within 3 - 10 working days once dispatched
Europe - approx 5 - 20 working days once dispatched
Everywhere else - approx 2 - 5 weeks once dispatched
International customers should also be aware that packages can be held in customs, which can add to your delivery time.